- As the new COO of ISL, what do you consider to be your biggest challenge?
While executing the CEO and Founder’s vision presents a new challenge, overseeing all of the company’s operations is the most difficult part of the role.
- What are the four primary responsibilities you have as COO of ISL?
To begin with, reevaluating our existing processes to make our delivery more agile. Secondly, overseeing daily operations to ensure cost efficiency. Thirdly, leading and supporting staff to promote their performance and dedication. And finally, participating in expansion activities and developing new business proposals.
- How has your experience in this industry prepared you to be our COO?
I have managed the expansion of ISL’s Youth Soccer Academies for the past six years, which was a complex project that required working with different managers and juggling multiple open projects. This experience has given me the analytical capabilities and ability to work with different people that I believe will be valuable as the Director of Operations at ISL.
- What advice would you give to someone who aspires to become a COO or improve their skills in operations management?
To me, the most important quality in a teammate is consistency between words and actions. I strongly encourage everyone at all levels to follow through on what is mutually agreed upon. While quality of deliverables can always be improved, failing to deliver can create distrust that is difficult to regain.
Stay tuned for more interesting facts to come!